Refund & Return Policy

TAJVISTA

Last Updated: October 21, 2026

At TAJVISTA, customer satisfaction is important to us. We aim to make shopping straightforward by providing a clear and transparent returns and refunds process.

1. 30-Day Return Policy

We accept return requests for eligible products within 30 days of delivery.

To qualify for a voluntary return:

• The item should be unused and in its original condition.

• Original packaging, accessories, and tags should be included where reasonably possible.

• Proof of purchase or an order number must be provided.

These conditions do not restrict your statutory rights, including your rights concerning faulty or incorrectly described goods.

2. How to Request a Return

To request a return, contact our support team:

Email: waliltd12@gmail.com

Phone: +44 7916 697398

Please provide your order number, the product you wish to return, and your reason for requesting a return.

Our team will review your request and provide the appropriate return address and instructions.

Please do not send items back without contacting us first.

3. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, contact us promptly.

Please include your order number, a description of the issue and photographs where available.

We will investigate and provide an appropriate remedy, such as a replacement or refund, in accordance with applicable consumer protection laws.

Where legally required, we will cover reasonable return shipping costs for faulty or incorrectly supplied products.

4. Return Shipping Costs

For voluntary change-of-mind returns, customers are generally responsible for direct return shipping costs.

For faulty, damaged or incorrectly supplied products, TAJVISTA will cover reasonable return shipping costs where required by applicable law.

The return instructions will confirm the arrangements relevant to your order.

5. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be sent to the original payment method.

For returns governed by applicable UK statutory cancellation rights, refunds will be made within the legally required period, generally within 14 days of receiving the returned goods or evidence of their return, whichever occurs first.

Other approved refunds will be processed promptly. Your payment provider may require additional time to post the funds.

6. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will attempt to cancel your order before dispatch. If your order has already shipped, the applicable returns and cancellation rights will apply.

Where UK statutory online cancellation rights apply, eligible customers generally have 14 days after delivery to notify us of cancellation and a further 14 days to return the goods.

7. Non-Returnable Products

Certain products may be excluded from voluntary change-of-mind returns, including:

• Personalised or custom-made products.

• Certain hygiene-sensitive products after their protective seals have been removed.

• Products excluded from cancellation rights under applicable law.

Any applicable exclusions will be clearly identified where required. These exclusions do not remove rights concerning defective or misdescribed products.

8. Exchanges

Please contact our customer support team to discuss exchange availability.

If an exchange cannot be arranged, you may request a return under this policy.

9. Consumer Rights

Nothing in this policy excludes or limits any mandatory consumer rights under applicable law.

10. Contact Information

TAJVISTA

Email: waliltd12@gmail.com

Phone: +44 7916 697398

Business Contact Address:

8 Newhall Park Dr, Bradford BD5 8JX, United Kingdom

Please contact us for the correct return address before shipping a return.